Return & refund policy

Start with a message

Email hello@daphnescurations.com within 30 days after delivery to request a return. Tell us the order number and what needs attention. For visible damage, photographs and a report within 5 days help us investigate; that reporting preference does not remove the wider request window or statutory rights.

Which items qualify

Unused standard items can be considered for a change-of-mind return with their packaging and included accessories. Personalized items made with your details cannot be returned simply because you changed your mind. Incorrect production, damaged goods and defects are assessed for a replacement or refund. Text engraved exactly as supplied is not a production mistake.

Authorization and postage

We aim to respond to return requests within 2 business days. Wait for our return address and instructions before mailing anything; the business address is not an automatic return destination. Customer for change-of-mind returns; store for damaged, incorrect or defective goods. We charge no restocking fee. Original postage is refunded for our error or a defective delivery, but not for a change of mind.

Refund handling

After inspection, or agreement that a return is unnecessary, we confirm the outcome. We submit an approved refund through your original payment method within 5-7 business days; bank or provider posting time can be longer. Your non-excludable legal rights remain unaffected.